Question 1

Are ILHAN pieces authentic full-grain leather?

Accepted Answer

Yes. We work exclusively with full-grain hides and genuine shearling — never corrected grain or bonded leather. Every piece is hand-finished in our Shoreditch atelier and accompanied by a signed authenticity card.

Question 2

Where are ILHAN pieces made?

Accepted Answer

Every ILHAN piece is cut, stitched, and hand-finished in our Shoreditch atelier in East London. We source leather from certified tanneries in Tuscany and Yorkshire.

Question 3

Is checkout secure?

Accepted Answer

All payments are processed through encrypted, PCI-compliant gateways. We accept Visa, Mastercard, Amex, and Apple Pay. We never store your card details on our servers.

Question 4

Do you offer complimentary delivery?

Accepted Answer

Yes. Complimentary standard delivery is available on all UK orders over £250. Express next-day delivery is available for London postcodes at checkout.

Question 5

What is your returns policy?

Accepted Answer

Unworn items may be returned within 30 days of delivery for a full refund or exchange. Items must be in original condition with all packaging and authenticity cards intact. Bespoke pieces cannot be returned unless faulty.

Question 6

Do you offer lifetime repairs?

Accepted Answer

Yes. All ILHAN pieces are eligible for our lifetime repairs programme — structural seams, hardware, and edge finishing restored complimentary at our atelier. Contact hello@ilhan.london to arrange.

Question 7

How should I care for my leather?

Accepted Answer

Store pieces in a cool, dry place away from direct sunlight. Condition leather every three months with a quality balm. Avoid prolonged exposure to rain — if wet, air dry naturally away from heat. See our leather care guide for full guidance.

Question 8

Can I visit the atelier?

Accepted Answer

We welcome appointments Tuesday through Saturday, 10am to 6pm. Please contact us in advance to arrange your visit to 14 Leather Lane, Shoreditch.

Frequently Asked Questions

Frequently Asked Questions